Mom's ALF is Inept

I called Dad while walking on the beach with my dog. He told me that he had been over to Mom's to take her out to dinner, like he does every Saturday. When he arrived at 4:30pm, Mom was in her room (staff are supposed to keep the door locked until bedtime) in her pajamas sleeping in her bed.

Dad got her up and dressed, which was supposedly not an easy task because since she was sleeping, she was very disoriented. He struggled so much that he decided that it wouldn't work to take her out to dinner and that he'd come back the next day to try again. It is especially sad, he noted, since due to bad weather, he wasn't able to take her then either.

Dad said that he called the director of the facility after not having any luck finding the staff supervisor at the facility. The director told Dad that this only happens 8/9 times, so Dad shouldn't complain. I mean, let's be honest, if Dad hadn't arrived, Mom would have missed dinner and been left to sleep until the middle of the night, when there's no staff. I've seen lots of cases of people missing dinner in the past, and there's no food around if they're hungry later, with the exception of perhaps a peanut butter sandwich on white bread or a grilled cheese (with American processed cheese food) IF there's still any around.

It is the weekend, so my sister is supposed to go put her to bed instead of the woman that I hired. I tried to call my sister, but she didn't answer her cell or at home.

I called Mom, and the person working at the front desk couldn't get any staff from Mom's floor to answer the phone. She was nice enough (a rarity) to go up there herself and find my Mom. She asked what Mom's room number is, and I explained that Mom shouldn't be in her room. Mom had a hard time talking on the phone she was so disoriented. She told me that she was looking at a card, and I didn't recognize the names she said. I think that she has someone else's mail, which is not uncommon for the staff to just leave it out somewhere instead of making sure it gets to residents' rooms. Clearly, there was nothing going on - I couldn't hear anything. I REALLY hope that Mom wasn't put again in her room. I asked the front desk person to put on one of Mom's videos. Mom could barely repeat "Streisand" when I suggested it. Augh, I'm so mad. At least, Dad said that he'll speak with the director's boss after we move Mom out.